Terms and conditions

This document sets out the terms and conditions governing the use of the Liga Portugal Store website, the official Liga Comercial shop, and the purchase of products.

By using the official Liga Portugal Store website, the customer accepts and agrees to these Terms and Conditions and the Privacy and Personal Data Protection Policy.

For any questions regarding these Terms and Conditions or the Privacy Policy, you may contact us via our contact form.

Liga Comercial LPPO, Sociedade Unipessoal, Lda (Liga Comercial).
Tax Identification Number: 516 673 831
Edifício Arena Liga Portugal
Rua John Whitehead, 69, 4250-540 Porto
Telephone: +351 930 441 468
Email: lojaoficial@ligaportugal.pt

To place an order, the customer must follow the online purchasing procedure, read and accept the Terms and Conditions by selecting the corresponding option, and complete the payment using the method available at checkout. The contract is deemed to be formed when the customer receives electronic confirmation of the acceptance of their order by Liga Comercial.

After submitting the order, the customer will receive a confirmation email. Subsequently, an additional communication will be sent with dispatch information, including the details necessary to track the shipment.

The customer may also receive further communications relating to the status of the order or other relevant contacts associated with the purchasing process.

All orders are subject to the availability of the products ordered. In the event of stock shortages, the unavailability will be communicated immediately and an alternative solution will be presented, which may consist, namely, of replacement with another available product or the issuance of a voucher for the value of the unavailable product, to be used at the Liga Portugal Store within the indicated period.

If the customer does not accept any of the proposed alternatives, they will be refunded the amount paid within a maximum of 14 days from the date of communication of the unavailability or cancellation of the order.

The refund shall be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by the Parties.

The delivery of all orders is subject to the payment by the customer of the applicable shipping costs at the time of ordering. Shipping costs include VAT at the legally applicable rate.

Deliveries are made within the following estimated timeframes:

1.  between 5 and 7 working days for mainland Portugal;

2. between 5 and 20 working days for the Autonomous Regions of the Azores and Madeira;

3. between 5 and 20 working days for other international locations.

Deliveries are carried out by a carrier designated by Liga Comercial and communicated at the time of payment confirmation. Delays may occur due to any of the following reasons:

1.  product personalisation;

2. specialised items;

3. unforeseen circumstances;

4. issues in the delivery area.

If it is not possible to meet the estimated delivery time, the customer will be informed and may grant an additional appropriate period or choose to terminate the contract, in which case the amount paid will be refunded.

All shipments to countries outside the European Union are subject to customs duties determined by the destination country, which are the sole responsibility of the customer. If the order is returned to Liga Comercial due to non-payment of such duties, the customer will bear the cost of reshipping.

If the customer selects the “Collection Point” option, a notification will be sent when the order is ready to pick-up. The customer must collect the order within the timeframe indicated by the carrier. Failure to do so will result in the order being returned to Liga Comercial. The return will not incur additional costs, however, any reshipment requested by the customer will be subject to new shipping costs, which shall be fully borne by the customer.

All prices shown on the Liga Portugal Store are in euros and include VAT at the legal rate in force at the time of purchase, to which applicable shipping costs will be added. Product prices and specifications may be changed by Liga Comercial without prior notice, however, they remain fixed once the order has been submitted.

In the event of an error in the price of a product ordered, the customer will be informed and may confirm the order at the correct price or cancel it with a full refund. If it is not possible to contact the customer, the order will be cancelled and refunded.

_{The Liga Portugal Store offers the following payment methods:}

1. _{For orders delivered in Portugal:}

1. _{Bank card (Visa and Mastercard);}
2. _{Multibanco ATM Reference Payment;}
3. _{MB WAY;}
4. _PayPal;
5. _{Bank transfer.}

2. _{For orders delivered to other countries:}

1. _{Bank card (Visa and Mastercard);}
2. _PayPal;
3. _{Bank transfer.}

_{Payment must be made at the time of the confirmation of the order, through the method selected by the customer.}

_{If the customer chooses bank transfer, the order will only be processed after confirmation of receipt of payment. If payment is not received within 3 (three) working days, the order may be cancelled.}

_{The Liga Portugal Store reserves the right to suspend or cancel the order in the event of failure to collect payment, fraudulent use of payment methods or breach of these conditions.}

_{All transactions are carried out through secure and encrypted payment systems.}

All products sold by the Liga Portugal Store are covered by a legal guarantee of conformity for a period of three years in the case of new products. The warranty period is calculated from the date of delivery of the product.

The customer must report any defect as soon as possible after becoming aware of it and within the warranty period, by contacting lojaoficial@ligaportugal.pt and providing photographs that clearly show the defect, together with the product name, code and proof of purchase.

If the customer wishes to return a product for any reason, they may do so freely, without penalty and without providing justification, within 14 (fourteen) days from the date on which they or a third party indicated by them takes physical possession of the product.

The cost of returning the product, in their original condition and with original labels, shall be borne by the customer.

The customer shall be responsible for any depreciation in the value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Returns, exchanges or order cancellations will not be accepted for items that are:

1.  personalised according to customer specifications;
2. with holographic authenticity seals but without original packaging and/or labels;
3. sealed items not suitable for return for hygiene reasons once opened;
4. used or showing signs of use;
5. not in the same condition as when delivered.

To exercise this right, the customer must preferably use the Liga Portugal Store website in accordance with the “Returns and Exchanges Procedure”.

Refunds will be made within a maximum of 14 (fourteen) days from the date the Liga Portugal Store is informed of the decision to withdraw from the contract, without prejudice to the right to withhold the refund until the returned goods have been received.

The refund shall be made using the same payment method used in the initial transaction, unless otherwise agreed by the Parties.

Returns and exchanges must be initiated via the Liga Portugal Store website.

Registered customers should access the “Customer Area”, select “Orders”, identify the relevant order and choose:

1. 1. “Exchange” and indicate the desired new size;
   2. “Return” and indicate the reason.

If the customer is not registered on the official Liga Portugal Store website or in case of website unavailability, the customer must contact lojaoficial@ligaportugal.pt, after which they will be granted the necessary access to initiate the request.

In cases where the return or exchange occurs due to reasons attributable to the Liga Portugal Store (namely, in the event of sending an incorrect item or an item with a defect not identified in the description), the shipping costs shall be borne by the Liga Portugal Store.

In such situations, a return label may be provided or a collection may be scheduled, and the customer must send photographs proving the situation and still register the request on the online platform.

In cases where the customer considers that, at the time of delivery, the product does not comply with the provisions of the contract, they must contact Liga Comercial via the email lojaoficial@ligaportugal.pt, indicating the product details as well as the defects identified.

Liga Comercial shall proceed with the repair or replacement of the product or, if this is not possible, with an appropriate reduction in price or a full refund, within a period of 30 (thirty) days from the date on which the Liga Portugal Store is informed - without prejudice to the right of the Liga Portugal Store to withhold the refund until the returned goods have been received.

Amounts paid for returned products due to any damage or defect shall be refunded in full, including delivery costs incurred in sending the item and the costs borne by the customer in returning it. The refund shall be made using the same payment method used in the initial transaction, unless expressly agreed otherwise by the Parties.

Products may only be exchanged if they are in the original condition in which they were sent. They must be returned together with all components, such as accessories, manuals, labels or packaging materials.

Any products that are damaged or not in the same condition as at the time of delivery, or which show signs of use, will not be accepted.

The deadline for requesting an exchange is 14 days from the date the costumer receives the product.

This website allows for the personalisation of products, in accordance with these Terms and Conditions and the specific instructions provided. Due to the nature of personalised products, exchanges or returns are not permitted for such items.

Personalisation includes texts and characters selected by the customer. Due to factors beyond the control of Liga Comercial, colours, textures and sizes may vary from those displayed on screen.

Liga Comercial reserves the right to refuse the personalisation or to cancel personalisation requests, namely in cases where inappropriate elements, third-party property or unlawful content are used.

Liga Comercial shall not be responsible for texts or any personalised elements created by users of this service and shall not be liable for any damage and/or loss that may result for any user(s) and/or third parties.

The customer acknowledges and agrees that all copyright, trademarks and other intellectual property rights in the materials or content made available through the website are owned by Liga Comercial or by those who have granted a licence for their use.

Any reproduction or representation, in whole or in part, of the Liga Portugal Store website, or any of its contentes is strictly prohibited.

Liga Comercial shall not be liable for any failure, even partial, to perform any obligation if such failure is due to force majeure.

The concept of force majeure shall include any act, event, failure to act, omission or accident beyond our control, including, among others:

1. 1. strikes or other forms of protest significantly affecting the country;
   2. civil unrest, riots, invasion, terrorist attack or threat, war (declared or not), or threat or preparation for war;
   3. fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
   4. inability to use trains, ships, aircraft, motor transport or other means of transport, public or private;
   5. inability to use public or private telecommunications systems.

Our obligations arising from the Contracts shall be deemed suspended during the period in which the force majeure circumstances persist.

If any of these conditions or any provision of a Contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force and unaffected by such declaration of invalidity.

All matters relating to the application or interpretation of these Terms and Conditions, as well as any dispute arising from the interpretation, validity or breach of the contract entered into between the parties, shall be subject to the competent Portuguese courts.

Such disputes shall be governed, with express waiver of any other, by Portuguese law.

If the customer is dissatisfied with the purchase of a product or the service provided by the Liga Portugal Store, they may, without prejudice to the right to submit the dispute to a judicial court, resort to one of the Alternative Dispute Resolution entities available on the Consumer Portal, at www.consumidor.pt, namely CICAP – Porto Consumer Information and Arbitration Centre.

These Terms and Conditions are valid from 07/04/2026